Grih Care (“we”, “our”, “us”) operates a technology platform that connects customers with verified home service professionals (“Partners”). This Privacy Policy applies to all Grih Care mobile applications, websites, and services.

By accessing or using Grih Care, you agree to the practices described in this Privacy Policy.

Who This Policy Applies To

• Customers using the Grih Care app
• Service Partners using the Grih Care Partner app
• Website visitors and support interactions

Information We Collect

Customer Information:

• Name, phone number, email address
• Service address and location details
• Booking history and preferences
• Payment details (handled securely by third-party gateways)

Partner Information:

• Personal details and contact information
• KYC documents and identity verification
• Skills, categories, and service history
• Bank details for earnings and payouts
• Live location while on active duty

Technical Information:

• Device data, IP address, app version
• Crash reports and usage analytics

How We Use Your Information

• To provide and improve Grih Care services
• To assign jobs and enable service delivery
• To process payments, refunds, and settlements
• To communicate updates and support
• To prevent fraud and ensure platform safety
• To comply with legal obligations

Data Sharing

• Data is shared only as necessary for service fulfillment
• We never sell personal data to third parties
• Data may be disclosed if legally required

Data Security

We use industry-standard security measures including encryption, access control, and secure infrastructure to protect your data.

User Rights

• Access and update your information
• Request account deactivation
• Request data correction or deletion

Children’s Privacy

Grih Care services are not intended for users under 18 years of age.

Changes to This Policy

This policy may be updated periodically. Continued use of Grih Care signifies acceptance of the updated policy.